Privacy Policy

Effective Date: May 13, 2026

Last Updated: May 13, 2026

This Privacy Policy applies to Youto Information Technology Company Limited. ("Youto", "we", "us", or "our"), a company dedicated to designing, manufacturing, and selling smart home appliances including air purifiers, humidifiers, and dehumidifiers. This policy governs how we collect, use, store, share, and protect your personal information when you:

• Visit our official website at https://youto.tech/
• Purchase and use our smart hardware products
• Use our mobile applications, cloud services, and related software
• Connect and use our products with third-party platforms including Google Home
• Contact our customer support for orders, shipping, refunds, or warranty services

This policy complies with the Federal Trade Commission (FTC) Act, California Consumer Privacy Act (CCPA/CPRA), Children's Online Privacy Protection Act (COPPA), and other applicable U.S. federal and state privacy laws.

1. Information We Collect

We collect only the information necessary to provide our services and improve your experience.

1.1 Information You Provide to Us

• Account Information: Email address, username, and password when you create an account
• Order & Payment Information: Billing address, shipping address, phone number, and payment details (we do not store full credit card numbers; all payments are processed by PCI-compliant third-party processors)
• Customer Support Information: Communications with our support team, including emails, chat logs, and any information you provide to resolve issues
• Product Registration Information: Product serial number, purchase date, and email address when you register your product for warranty

1.2 Information Collected Automatically

• Website Usage Data: IP address, browser type, device type, pages visited, time spent on our website, and referring URLs (collected via standard web analytics tools)
• Smart Device Data: Device model, serial number, firmware version, Wi-Fi connection status, operating parameters (e.g., fan speed, purification mode), and device usage history
• Google Home Integration Data: Minimal device status information required to enable voice control and remote operation via Google Home. We only process control commands and do not store your original voice recordings.

2. How We Use Your Information

We use your information for the following legitimate business purposes:

1. Process and fulfill your orders, including shipping, delivery, and payment processing
2. Provide customer support, handle returns, refunds, and warranty claims
3. Enable the normal operation of our smart devices and Google Home integration
4. Improve our products, services, and website functionality
5. Send important service updates, product announcements, and security notifications
6. Prevent fraud, unauthorized access, and other illegal activities
7. Comply with applicable laws, regulations, and legal obligations

We will never use your personal information for targeted advertising without your explicit consent.

3. Information Sharing and Disclosure

We do not sell your personal information to any third parties. We only share your information in the following limited circumstances:

3.1 Service Providers

We share necessary information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (PCI DSS compliant)
• Shipping and logistics companies
• Cloud hosting providers (secure data storage)
• Customer support tools

All service providers are contractually required to protect your information and may only use it for the purposes we specify.

3.2 Third-Party Platforms

When you connect our products to Google Home, we share only the minimal device information required to enable the integration. Your use of Google Home is governed by Google's own Privacy Policy, available at https://policies.google.com/privacy.

3.3 Legal Requirements

We may disclose your information if required by law, subpoena, court order, or government request, or to protect our rights, property, or safety.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Account information: Retained until you delete your account
• Order and transaction information: Retained for 7 years for tax and legal purposes
• Warranty information: Retained for the duration of the product warranty period plus 1 year
• Device usage data: Retained for 12 months, after which it is anonymized or deleted
• Customer support records: Retained for 2 years after the issue is resolved

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Regular security audits and vulnerability assessments
• Access control and employee training on data protection
• Secure cloud infrastructure with redundant backups

While we take reasonable precautions to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights Under U.S. Law

6.1 General User Rights

All users have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal exceptions)
• Opt out of non-essential communications
• Withdraw consent for data processing where consent was the legal basis

6.2 California Consumer Rights (CCPA/CPRA)

If you are a resident of California, you have the following additional rights:

• The right to request information about the categories and specific pieces of personal information we have collected about you in the past 12 months
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell your information)
• The right to non-discrimination for exercising your CCPA rights

6.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at support@youto.tech with the subject line "Privacy Rights Request". We will respond to your request within 45 days as required by law. We may need to verify your identity before processing your request.

7. Children's Privacy (COPPA)

Our website, products, and services are intended for general audiences and are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will immediately delete that information. If you believe we have collected information from a child under 13, please contact us at support@youto.tech.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Necessary Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website

You can disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

9. International Data Transfers

Your information may be transferred to and processed in countries outside of the United States, including China, where our headquarters and servers are located. These countries may have different data protection laws than the United States. We take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our products or services after the effective date constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Youto Information Technology Company Limited
Email: support@youto.tech
Official Website: youto.tech